Resume

Networking Experience

GNS3 & PACKET TRACER NETWORKING LABS

  • Deployed GNS3, a network emulator, in Microsoft Azure.
  • Built Cisco networking topologies emulating enterprise networks in preparation for the CCNA & CCNP.
  • Automated network changes and deployments using Python scripts and Ansible.

HOME LAB – OPENSTACK BETA MICROSTACK

  • Repurposed old hardware to create a home server.
  • Ubuntu 22.04 LTS using KVM hypervisor and Microstack.
  • Using the VM instances to run Minecraft servers.

Professional Experience

2019 - Current
Verizon

Solutions Specialist

  • Educated customers on product features and technical details to highlight key benefits.
  • Provide specialized solutions to clients based on clients needs and challenges.
  • Work as a technical leader to provide support to my peers and clients during troubleshooting.
  • Followed-up with customer after sales to identify and resolve service, account/technical issues to maintain a high level of customer satisfaction.
  • Remain current on emerging technologies, services and products.

2017-2019
Comcast

Lead Consultant

  • Leading a sales team to hit daily and monthly objectives by coordinating and collaborating with the sales team to meet our common goals.
  • Monitored daily performance of sales team and implemented improved methods to close gaps.
  • Handle customer escalations in a professional and timely manner to meet escalation timelines.

2014-2017
Sprint

Repair Technician Manager/Lead Sales

  • Leading a sales and technical support team to succeed in attaining sales goals and repair quotas.
  • Completed advanced device repairs and troubleshooting technical issues.
  • Chosen by Samsung and LG to promote their products and services to clients by maintaining high level knowledge of their products.

Education

2023
Western Governors University

BS Network Engineering and Security

Certificates

Knowledges

  • Cisco
  • Linux
  • IT Support
  • Network Management
  • Routers
  • Switches
  • Communication
  • Problem-Solving
  • Troubleshooting
  • Network Automation
  • Python