GNS3 & PACKET TRACER NETWORKING LABS
- Deployed GNS3, a network emulator, in Microsoft Azure.
- Built Cisco networking topologies emulating enterprise networks in preparation for the CCNA.
- Automated network changes and deployments using Python scripts and Ansible.
HOME LAB – OPENSTACK BETA MICROSTACK
- Repurposed old hardware to create a home server.
- Ubuntu 22.04 LTS using KVM hypervisor and Microstack.
- Using the VM instances to run Minecraft servers.
2019 - CurrentVerizon
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on all company products and services to support sales objectives.
- Followed-up with customer after sales to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Adapted to a new temporary role of Customer Service during the Covid-19 quarantine, took the most calls out of my group, and maintained 100% RIS.
- Leading a sales team to hit our daily and monthly goals
- Help run day to day operations such as opening and closing, paperwork, cash handling, etc
- Handle customer escalations in a professional and timely manner
- Motivate team to achieve great customer service and approach every sales opportunity
- Train new hires with all the tools and knowledge needed to achieve greatness in their sales career
- Completed manager duties such as scheduling, observations, monthly audits, running meetings and hiring
- Graduated Retail Career Advancement training to further my career in management
Repair Technician Manager/Lead Sales
- Leading a sales and technical support team to succeed in hitting goals and quotas
- Run day to day operations such as opening and closing, paperwork, cash handling, paperwork needed for compliance, etc
- Complete advanced cell phone repairs and technical issues
- Surpassed personal sales goals and repair quotas
- Budget and manage resources for repair center
- Execute meetings with employees to improve sales and operations
- Improved sales in all my peers by empowering them with the knowledge and inspiration to be their best
- Chosen by Samsung and LG to promote their products and services to clients