Resume

Networking Experience

GNS3 & PACKET TRACER NETWORKING LABS

  • Deployed GNS3, a network emulator, in Microsoft Azure.
  • Built Cisco networking topologies emulating enterprise networks in preparation for the CCNA.
  • Automated network changes and deployments using Python scripts and Ansible.

HOME LAB – OPENSTACK BETA MICROSTACK

  • Repurposed old hardware to create a home server.
  • Ubuntu 22.04 LTS using KVM hypervisor and Microstack.
  • Using the VM instances to run Minecraft servers.

Professional Experience

2019 - Current
Verizon

Solutions Specialist

  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on all company products and services to support sales objectives.
  • Followed-up with customer after sales to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Adapted to a new temporary role of Customer Service during the Covid-19 quarantine, took the most calls out of my group, and maintained 100% RIS.

2017-2019
Comcast

Lead Consultant

  • Leading a sales team to hit our daily and monthly goals
  • Help run day to day operations such as opening and closing, paperwork, cash handling, etc
  • Handle customer escalations in a professional and timely manner
  • Motivate team to achieve great customer service and approach every sales opportunity
  • Train new hires with all the tools and knowledge needed to achieve greatness in their sales career
  • Completed manager duties such as scheduling, observations, monthly audits, running meetings and hiring
  • Graduated Retail Career Advancement training to further my career in management

2014-2017
Sprint

Repair Technician Manager/Lead Sales

  • Leading a sales and technical support team to succeed in hitting goals and quotas
  • Run day to day operations such as opening and closing, paperwork, cash handling, paperwork needed for compliance, etc
  • Complete advanced cell phone repairs and technical issues
  • Surpassed personal sales goals and repair quotas
  • Budget and manage resources for repair center
  • Execute meetings with employees to improve sales and operations
  • Improved sales in all my peers by empowering them with the knowledge and inspiration to be their best
  • Chosen by Samsung and LG to promote their products and services to clients

Education

2023
Western Governors University

BS Network Engineering and Security

Certificates

Cisco Certified Network Associate

08 August 2022

Knowledges

  • Cisco
  • Linux
  • IT Support
  • Network Management
  • OSPF
  • Communication
  • Problem-Solving
  • Flexibility